Order out of chaos : a kidnap negotiator's guide to influence and persuasion

Summary/Review: "Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire company's future is being held to ransom from a cyberattack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book. His methods, centered in empathy, active listening, trust-based influence, and emotional control, will help you achieve the outcome you want. Regardless of whether you're an executive in a multi-national organization, the owner of a small business, a local sports team coach or running the family household, you're negotiating every single day, whether you realize it or not. Learn the skills Scott uses to resolve life or death kidnappings all over the world-from the Niger Delta, China, and the Philippines to the Middle East, Europe, and Latin America-and how to apply them to your own life, at work and at home. Order Out of Chaos provides tools that cut straight to the most effective way of communicating, particularly in times of crisis, change and uncertainty"--