Essential Soft Skills for the Workplace
Learn the essential soft skills to succeed in the workplace.
Access free and flexible online learning with your library card.
Topics to discover
in this Learning Pathway
Decision Making, Problem Solving and Personal Development
Learn how to improve your decision making and problem-solving skills for the workplace. Discover the importance of personal development in career success.
Beginner | Gale Courses | 24 hours | Certificate Eligible
Learn how to make excellent everyday decisions from an experienced counsellor and life coach. Understand how to deal effectively with crisis, how to use your emotions as decision-making tools, and how to work with others to make good decisions. This course is facilitated by an instructor.
Beginner | Gale Courses | 24 hours
Personal development is key to success in and out of the workplace. Learn how you can develop career-enhancing skills including goal setting, time management, and personal organization. This course is facilitated by an instructor.
Advanced | LinkedIn Learning | 56 minutes | Certificate Eligible
Learn how to use critical thinking to improve how your company or team innovates, tackles challenges and responds to change.
Beginner | LinkedIn Learning | 1 hour 32 minutes | Certificate Eligible
Learn techniques for identifying the root cause of a problem, generating options and selecting the best solution.
Beginner | LinkedIn Learning | 2 hours 53 minutes | Certificate Eligible
Learn practical strategies for increasing productivity in three main areas: developing habits to be more organized; staying mentally on task; and creating a time budget to get the most done during your workday.
Beginner | LinkedIn Learning | 7 hours 51 minutes | Certificate Eligible
Learn techniques to improve your productivity, get things done and find more time for what's most important.
Teamwork
Learn the basics of teamwork and discover how to effectively manage teams and groups.
Beginner | LinkedIn Learning | 1 hour 25 minutes | Certificate Eligible
Learn the qualities of effective teams, including delivering on expectations, listening to other team members, communicating clearly, playing more than one role and being supportive.
Advanced | HSTalks | 46 minutes | Certificate Eligible
Learn how to manage teams and groups in modern organizations.
Verbal Communication
Learn the basics of verbal communication in the workplace.
Beginner | LinkedIn Learning | 1 hour 16 minutes | Certificate Eligible
Discover simple communication tools, strategies, and tips that are easy to apply and deliver immediate results.
Beginner | Gale Courses | 24 hours | Certificate Eligible
Learn concepts of verbal and nonverbal expression, including personal style, listening, relationship dynamics, self-esteem, conflict management, and cultural and gender communication differences. This course is facilitated by an instructor.
Communication Basics
Learn how to communicate effectively at work.
Beginner | LinkedIn Learning | 1 hour 22 minutes | Certificate Eligible
Learn how to communicate better in a variety of professional situations, including meetings, email messages, pitches and presentations.
Beginner | Gale Courses | 24 hours | Certificate Eligible
Learn to become more confident, create a great first impression, get along well with others and improve your professional relationships. This course is facilitated by an instructor.
Beginner | LinkedIn Learning | 32 minutes | Certificate Eligible
Learn simple techniques to build your cross-cultural communication skills as a manager, peer or co-worker. Adapt your communication style, overcome hidden bias and build rapport with colleagues around the world.
Conflict Resolution/Dealing with Difficult People
Learn to handle conflict and deal with difficult people in the workplace.
Beginner | LinkedIn Learning | 51 minutes | Certificate Eligible
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. Learn the secrets of effective conflict resolution through simple, repeatable techniques.
Beginner | Gale Courses | 24 hours | Certificate Eligible
Learn how to see things from others' viewpoints considering their needs, values, beliefs, experiences, skills, knowledge and self-interests. This course is facilitated by an instructor.
Written Communication
Learn how to write clearly and effectively for the workplace.
Beginner | LinkedIn Learning | 1 hour 32 minutes | Certificate Eligible
Discover the secrets to effective business writing and learn how to craft messages that others want to read and act on.
Beginner | LinkedIn Learning | 28 minutes | Certificate Eligible
Learn how to write clearly and effectively for the workplace.
Beginner | LinkedIn Learning | 34 minutes | Certificate Eligible
Learn how to strengthen your email skills and shape a positive online reputation.
Emotional Intelligence
Discover how to develop your emotional intelligence and why it’s important in the workplace.
Beginner | LinkedIn Learning | 1 hour | Certificate Eligible
Learn what emotional intelligence is and why it is important. Align your intentions and your impact to build strong and collaborative relationships.
Beginner/Intermediate | LinkedIn Learning | 1 hour 2 minutes | Certificate Eligible
Learn what emotional intelligence is and why it’s important in the workplace. Discover concrete techniques for raising your own emotional quotient (EQ).
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