Contact Us
Feedback, Help and Customer Service
Answerline
Get quick reference help by phone, chat and email.
Hours of Service
Monday - Friday: 9 am - 8:00 pm
Saturday: 9 am - 4:30 pm
Sunday:12 pm - 4:30 pm
Holidays: Closed
Call
Answerline: 416-397-5981
If you are a TTY user, you can also call us using TTY Relay Service (711).
Chat
To chat with library staff online, select Help (or ? icon on mobile) at the top of the page, then choose Chat with us. A chat pop-up window will open. Enter your name and question to connect with a staff member.
Your chat may close if you navigate to another page on our website while chatting. If this happens, please return to the page you started on to continue.
Send us a message for general inquiries using the form below. We will make every effort to respond within 48 hours. Weekends, holidays, and unexpected closures could impact response times.
To speak directly with staff at a library, please call your local branch, opens a new window.
Help
Tech Help
- Help with the library website
- Hoopla guide
- OverDrive and Libby guide
- OverDrive Tech Support
- PressReader guide