Contact Us
Feedback, Help and Customer Service
Service Update
The virtual chat service is unavailable. Please contact our Answerline team by phone at 416-397-5981 or by email at answerline@tpl.ca.
Answerline
Get quick reference help by phone, chat and email.
Hours of Service
Monday - Friday: 9 am - 8:00 pm
Saturday: 9 am - 4:30 pm
Sunday:12 pm - 4:30 pm
Holidays: Closed
Call
Answerline: 416-397-5981
If you are a TTY user, you can also call us using TTY Relay Service (711).
Chat
The virtual chat service is unavailable. Please contact our Answerline team by phone at 416-397-5981 or using the form below.
Send us a message for general inquiries using the form below. We will make every effort to respond within 48 hours. Weekends, holidays, and unexpected closures could impact response times.
To speak directly with staff at a library, please call your local branch, opens a new window.
Help
Tech Help
- Help with the library website
- Hoopla guide
- OverDrive and Libby guide
- OverDrive Tech Support
- PressReader guide