General Technical Skills for the Workplace

Learn or upgrade the technical skills needed to succeed in the workplace.

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Topics to discover
in this Learning Pathway

Presentation Programs

Create, edit and format eye-catching presentations with Microsoft PowerPoint and Google Slides.

Getting Started with Microsoft PowerPoint , opens a new window

Beginner | LinkedIn Learning | 2 hours 32 minutes | Certificate Eligible

Learn how to create engaging presentations in PowerPoint. Develop, format and organize presentations, then enhance them with images, audio and video.

Google Slides Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 1 hour 8 minutes | Certificate Eligible

Learn how to plan and build a presentation, test formats, work with images and shapes, and insert video, diagrams and charts. Increase engagement with animation and collaborate with others in real time.

Office 365

Understand Microsoft's cloud-based productivity apps.

Learning Office 365 (Microsoft 365) , opens a new window

Beginner | LinkedIn Learning | 1 hour, 13 minutes | Certificate Eligible

Learn how to use Office 365, Microsoft's cloud-based productivity suite core apps, including subscription versions of Excel, Word, PowerPoint and Outlook, along with Teams, OneDrive and SharePoint.

Office Online Essential Training , opens a new window

Beginner | LinkedIn Learning | 1 hour, 15 minutes | Certificate Eligible

Learn how to use OneDrive, Microsoft’s cloud-based storage service, to share files and collaborate with others on Word, Excel, PowerPoint, Outlook and Teams.

Video Conferencing Tools

Learn how to host, run and record online meetings.

Learning WebEx Meetings , opens a new window

Beginner | LinkedIn Learning | 55 minutes | Certificate Eligible

Learn how to use Webex, the online meeting and video conferencing app, to host, run, and record online meetings.

Zoom Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 1 hour 42 minutes | Certificate Eligible

Learn the fundamentals of this popular video conferencing tool, including how to host, attend, schedule, troubleshoot and collaborate in Zoom meetings on your laptop and mobile device.

Additional Tech Skills for the Workplace

Discover additional tech skills to help you at work.

Customer Service: Serving Customers Through Chat and Text , opens a new window

Intermediate | LinkedIn Learning | 38 minutes | Certificate Eligible

Develop your skills to handle live, rapid-fire chat and text conversations with customers. Learn how to ask questions that solve problems, handle delays and communicate using your company’s brand voice.

Productivity Tips: Using Technology , opens a new window

Beginner | LinkedIn Learning | 38 minutes | Certificate Eligible

Improve your focus and productivity with technology. Understand how to use social media effectively, incorporate note-taking apps into your workflow, reduce digital interruptions and remain engaged during video meetings.

Google Docs

Create, edit, format and collaborate on documents in real-time.

Google Docs Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 1 hour, 31 minutes | Certificate Eligible

Learn how to build and share documents with rich formatting, images and tables in Google Docs. Discover how to share documents with others for real-time, simultaneous collaboration.

General Computer Skills

Develop essential computer skills needed for today’s workplace.

Computer Skills for the Workplace , opens a new window

Beginner | Gale Courses | 24 hours

Gain the fundamental computer competencies you need to survive and prosper in today's fast-changing workplace. Implement the powers of modern office software to work faster and more efficiently. This course is facilitated by an instructor.

Introduction to PC Troubleshooting , opens a new window

Beginner-Intermediate | Gale Courses | 24 hours

Navigate typical hardware and operating system problems encountered by technicians and learn troubleshooting techniques to decipher any problem. This course is facilitated by an instructor.

Troubleshooting Common PC Issues for Users , opens a new window

Beginner | LinkedIn Learning | 1 hour, 49 minutes | Certificate Eligible

Learn how to diagnose and fix computer issues, including how to determine if the problem is hardware or software related, and how to resolve the most common issues.

Help Yourself: Tech Tips , opens a new window

Beginner | LinkedIn Learning | Ongoing series of 2-4 min tips | Certificate Eligible

Improve your tech skills with weekly bite-size tips covering topics related to Windows PC hardware, networking, security, and the operating system itself.

Microsoft Excel

Create, edit and format spreadsheets with Excel.

Getting Started with Microsoft Excel , opens a new window

Beginner | LinkedIn Learning | 3 hours, 6 minutes | Certificate Eligible

Learn the essentials of using Excel, including how to create pivot tables and use formulas.

Excel Essential Training (Office 365/Microsoft 365)

Beginner + Intermediate | LinkedIn Learning | 2 hours 17 minutes | Certificate Eligible

Learn how to enter and organize data, perform calculations with simple functions, and format the appearance of rows, columns, cells and data. Gain essential skills such as how to work with multiple worksheets, build charts and sort data.

Microsoft Outlook

Understand the basics of working with email, calendar and contacts in Outlook.

Getting Started with Microsoft Outlook , opens a new window

Beginner | LinkedIn Learning | 3 hours, 4 minutes | Certificate Eligible

Learn how to create, send, read and organize emails in Outlook. Set appointments and meetings, manage your schedule and discover time-saving tips.

Windows

Learn how to use one of the world’s most popular operating systems.

Introduction to Windows 10 , opens a new window

Beginner | Gale Courses | 24 hours

Explore the Windows 10 operating system from Microsoft. From managing files and editing photos to working with external drives, you will learn everything you need to know about getting the most out of this operating system. This course is facilitated by an instructor.

Introduction to Windows 11 , opens a new window

Beginner | Gale Courses | 24 hours

Build essential skills to make the most out of Windows 11, Microsoft’s latest operating system. Cover everything from managing files and editing photos to working with external drives. This course is facilitated by an instructor.

Windows 11 Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 3 hours, 48 minutes | Certificate Eligible

Learn everything you need to know about Windows 11, the newest desktop operating system from Microsoft. Whether you're new to Windows or upgrading from Windows 10, learn how to work effectively with this powerful system.

Computer Literacy for Windows 10 , opens a new window

Beginner | LinkedIn Learning | 1 hour, 48 minutes | Certificate Eligible

Learn how to use a computer comfortably. With a focus on Microsoft Windows 10, get a thorough, jargon-free introduction to working with software applications, files and folders, networks and peripherals like printers and keyboards.

Mac

Learn how to use one of the world’s most popular operating systems.

Computer Literacy for Mac , opens a new window

Beginner | LinkedIn Learning | 2 hours, 28 minutes | Certificate Eligible

Use Mac computers comfortably with an introduction to computers, networks and computer peripherals such as printers and bluetooth devices. Build your confidence with software applications, the internet and email.

macOS Monterey Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 4 hours, 11 minutes | Certificate Eligible

Learn the basics of Apple’s Monterey operating system, including AppleID and iCloud accounts, initial setup of a new computer, configuring system preferences, using the Finder and more.

macOS Ventura Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 4 hours, 39 minutes | Certificate Eligible

Learn the basics of Apple’s Ventura operating system, including AppleID and iCloud accounts, initial setup of a new computer, configuring system preferences, using the Finder and more.

Microsoft Word

Create, edit, format and collaborate on documents with Microsoft Word.

Word 2019 Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 2 hours, 31 minutes | Certificate Eligible

Learn how to create, edit, format and share documents with ease using Microsoft Word 2019.

Getting Started with Microsoft Word (Microsoft 365) , opens a new window

Beginner | LinkedIn Learning | 2 hours, 12 minutes | Certificate Eligible

Learn how to create, edit, format and share documents with ease using the Microsoft 365 (formerly Office 365) version of Word, and improve your productivity with quick tips.

Getting Started with Word 2016 , opens a new window

Beginner | O'Reilly Learning | 7 hours, 8 minutes

Learn how to format text, save and share documents, modify line and paragraph spacing, use tables and columns, and do more with your documents using Microsoft Word 2016.

Google Sheets

Create, edit and format spreadsheets with Google Sheets.

Google Sheets Essential Training , opens a new window

Beginner + Intermediate | LinkedIn Learning | 1 hour 52 minutes | Certificate Eligible

Learn how to format and analyze all kinds of data. Discover how to navigate Google Sheets, enter and work with data, and use formatting and function features.

Google Sheets Quick Tips , opens a new window

Beginner | LinkedIn Learning | 29 minutes | Certificate Eligible

Get quick, bite-sized answers to working with Google Sheets. Learn how to format text and other data types, add reference sheets and hyperlinks, move rows, rotate cell data, protect worksheets and apply conditional formatting.

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