Lost Library Card
Report a lost card
If your card has been lost or stolen, contact your local branch by phone or in person right away.
If reporting by phone, you will be asked to verify the information we have on record for you, e.g., name, address, date of birth, etc.
How to get a replacement card
To get a new card you will need to bring acceptable name and current address identification on your next visit to the library.
If you find your card after reporting it lost and have not yet been issued a replacement card, visit a branch to have your original card reinstated. You will need to bring the card as well as acceptable name and valid address identification.
Access to online services
When you report that your card has been lost or stolen, we update our systems to ensure that no one can use your old card number.
Hoopla
Sign into Hoopla. Click Settings in the top-right corner, then Library Settings. Enter your new library card number then click Save.
If you no longer have access to the registered email with Hoopla, contact Answerline for assistance.
Kanopy
Sign into Kanopy through a web browser. Select the username in the top-right corner and select My Account. Next, select My Libraries and select the three dots next to the library to edit the library card number. Enter the new library card number and PIN. Select Save to complete the change.
If you no longer have access to the registered email with Kanopy, contact Answerline for assistance.
LinkedIn Learning
LinkedIn Learning accounts are non-transferable. When a library card is lost or replaced, LinkedIn Learning is unable to transfer course progress or history from one card to another. It is recommended that users download certificates as they are completed.