Online Payment
How online payment works
Toronto Public Library makes it possible to pay your charges any time, from anywhere. All you need is your Username or library card, Password/PIN and a valid credit card (Visa, MasterCard or American Express), debit card or PayPal account.
If you have charges that are preventing you from accessing some of the library's services, paying online will immediately clear your account and allow you to have full access again.
If your account has been sent to the Collection Agency, the full amount owing must be paid for the account to be cleared.
If your card has expired, you may be eligible to renew your card online. Check your account or visit any branch to have it renewed.
If your account has charges, you can pay them online.
The Fees page displays a breakdown of the charges you owe. A coloured indicator at the top, displays the total amount owing.
Step 1: Choose what to pay
Select one or more fees. If there is a fee you do not want to pay, leave that item’s checkbox unchecked. Once you have selected the fees you want to pay, click the Pay selected button to continue. Select the Pay all button to pay all fees.
Step 2: Enter payment information
A Pay fees pop-up opens.
From Pay fees, you can:
- Enter credit card and other details to pay using a credit card
- Enter debit card and other details to pay using a debit card
- Enter Visa debit card information and other details to pay using a Visa debit card
- Log in to PayPal to pay using your personal PayPal account, if you have one
- Cancel and return to your account without paying a fee
For debit card, credit card and Visa Debit card payments, after entering your payment details, select the Pay button to submit your payment.
A PayPal payment receipt will be emailed to you.
Online Payment FAQ
- How do I access Online Payment?
- What payment method can I use to pay my charges online?
- How do I know my payment is secure?
- Is there a minimum amount that has to be paid?
- Will I get a receipt when I pay online?
- What happens if I pay online and the charges are still showing on my account?
- How will the charge show on my statement?
- What happens if my transaction is declined?
- If I make a payment will it be reflected in my account immediately?
- How do I access Online Payment?
- In My Account, if you have fees owing, a Pay all button displays at the top of the Fees page.
- What payment method can I use to pay my charges online?
- Currently you can pay using any of the following payment methods:
- Visa
- Mastercard
- American Express
- Debit Card
- PayPal (log in with your personal account)
To pay by cash or cheque please visit a library branch.
- How do I know my payment is secure?
- We make every effort to ensure that your transactions will be secure and safe. We use a third-party PCI Level 1 (the highest level) certified service provider, and the industry standard encryption protocol (SSL) to safeguard all of your personal information. No debit card or credit card information is stored on our servers.
- Is there a minimum amount that has to be paid?
- Yes, there is a minimum $1.00 amount that must be paid. You can also select a charge (or charges) to pay.
- Will I get a receipt when I pay online?
- A PayPal payment receipt will be emailed to you.
- What happens if I pay online and the charges are still showing on my account?
- Contact your local branch or Answerline so they can investigate.
- How will the charge show on my statement?
- It will show as PAYPAL *T P LIBRARY.
- What happens if my transaction is declined?
- Contact your credit card company. Your charges will still be outstanding.
- If I make a payment will it be reflected in my account immediately?
- Yes. If you are paying charges to unblock your card, you will be able to use it again immediately as long as any remaining charges on the account are under the threshold for card use. **Note that if your account has been sent to the Collection Agency you will need to pay the total amount owing to be able to use your card again.