Stack Requests
- What is a Stack Request?
- The Toronto Reference Library owns more than 4.5 million items, and there is not enough room for them all on the open shelves. Some of the material is stored behind the public walls in a storage area we call "Stacks". When you see "Stack Request" on the library website, it means that the item is in storage and you will have to place a request for staff to bring it out to you.
- What kind of items are kept in the stacks?
- Books stored in the stacks are very valuable and/or rare and sometimes fragile. Some items are very old and not accessed as often.
- Can I take an item from the stacks home?
- No. Stacks items must be used in the library. Some items that are especially valuable or fragile are unavailable for use at this time.
- How do I borrow an item from the stacks?
- You can request an item from the stacks in person with a staff member at the reference desk, or through our website.
- Log into My Account. You will need a valid Toronto Public Library Card. If you do not qualify for a TPL card, you may obtain an in-library services card at any branch. When you are ready, you can then begin to place a stacks request for use at the Toronto Reference Library.
- Search for the item you are looking for on the website. Select the Availability by location link, to view available copies.
- Select the Request this item link.
- Complete the request form.
- Go to the Stacks Pickup point on your selected floor. Requests normally take between 1 to 2 hours to retrieve depending on the volume and location of materials. The item will be held for you until the end of the day.
- For same day delivery, your request will need to be submitted before 7:00 PM on Monday to Friday, and before 4:00 PM on Saturday and Sunday.
Please note that requests take between 1 to 2 hours to fill and must be picked up the same day. You cannot place a request a few days or weeks ahead of time.
If you place a request through the website when the library is closed, the item will be available for pickup 3 hours after opening on the next business day.
- How long can I keep a stacks item?
- All items go back into storage at the end of the day but if you are not finished with yours, take it to the information desk and staff will hold it under your name for 24 hours.
- Why am I seeing an error message when I click the Place Hold button?
- The Place Hold button displays even if the only available copy is in the Stacks. An error message appears because items in the Stacks cannot be placed on hold. To request items located in the Stacks, select the Availability by location link instead of the Place Hold button. Please speak with staff if you require assistance with your stacks request.