Account Notifications
Notification methods
Notification types
You will receive the following notifications:
- Hold pickup notices: hold notifications are sent the day after your hold arrives at your pickup branch. Digital hold notifications (eBooks and eAudiobooks) are sent when the item is available for download.
- Due date reminders (Email only): notifications are sent 2 days before your checked-out items are due.
- Overdue item reminders: notifications are sent when you have checked-out items that are 5 days overdue, 10 days overdue and/or 20 days overdue.
- Card expiry reminders: notifications are sent 30 days before, 1 day after and/or 6 months after your card is set to expire.
Manage your notification settings
To choose how you want to be notified or update your contact information, go to Contact Preference in your account settings.
- Choose Email or Phone.
- Add or update your email address and phone number in the Email Address or Phone Number section of My Account settings.
- If you select email, you can check the box below to receive additional updates from the library including the latest news, upcoming programs, and newest titles.
- Click Save Changes.
- If you have added or updated your email address, follow the steps in the email to confirm your email address.
Email notification
Help with email notification:
Telephone notification
Telephone numbers we will call
The library will make notification calls to the following telephone area codes:
- 416
- 437
- 647
- 942
- 905
- 800
- 877
- 888
- 289
- 365
- 519
- 226
- 613
- 705
Problems with telephone notification
If you are not receiving your telephone notifications, here are two things to check:
- Is the telephone number in your library account correct? You can update your telephone number in your account or contact us to confirm that the phone number we have on file is correct.
- Is your telephone number within one of the area codes we call? Check the list of area codes above.
Unfortunately, our telephone notification system seems to experience difficulty with certain types of messaging systems. If you are having ongoing problems receiving telephone messages from the library, the best solution is to change to email notification if you can.