Is our technology helping you?
Complete the survey: tpl.ca/bridgeontario
During the scheduled survey period, you can also find our survey:
- On all library workstations
- After you log onto our WiFi on our confirmation-landing page
- On our website reserve a computer portal
- On our website account log-in portal
- On our website landing page
- Postcards distributed in branches
- Ask for the survey to be printed at any branch
Bridge Technology Services Assessment Toolkit (Bridge) is a web-based data solution software that helps libraries capture and analyze outcome and performance data. Partnering with library systems in Ontario, Bridge helps libraries demonstrate the value of technology services offered and provides critical feedback to help us manage technology resources more efficiently and effectively.
The survey is anonymous and you are not required to provide any personal information. However, information such as age, education level, employment status and postal code can help us better understand our library users and how they use our services.
Information Collection Notice:
The information in this survey is collected under the Public Libraries Act, sections 20(a) and 20(d), and will be used for the evaluating, improving and promoting Ontario library technology programs and services. Questions related to information collection should be directed to TPL’s Policy, Planning and Performance Management at 5120 Yonge St., Toronto, ON, M4W 2G8, or bridge@tpl.ca.
We appreciate your input, as it is very important in helping us understand customer satisfaction with library digital and technology services. This fosters continuous improvements of our services. The data from the survey is collected to tell a meaningful story about digital inclusion in Toronto. Each data collection phase culminates in a published report that is used to advocate for service sustainability and growth.
TPL's Bridge patron survey results
Bridge 2023/2024 Report
Impact of technology services in Ontario public libraries - TPL results (PDF)
Key report highlights:
- TPL customers continue to rely on technology services, with more than a third of respondents noting they used technology they would not otherwise have access to.
- In particular, those using TPL for internet access were much more likely not to have access at home (10%) compared to the general population (2%).
- TPL technology is used by 41% of customers to establish and maintain social connections.
The results show that TPL technology has a significant impact in helping people succeed in advancing their education and their career development. TPL plays a vital role in bridging the digital divide in Toronto, particularly for Indigenous persons, low-income households, newcomers and 2SLGBTQ+ customers.