Frequently Asked Questions

Shelves help you keep track of what you want to read, listen to or watch (For Later), what you’ve finished (Completed) and what you’re enjoying now (In Progress).   

Lists let you group related titles together, such as recommendations or themed collections. You can keep lists private or choose to share them with others.  

Watch this how-to video about Shelves and Lists on the tpl.ca website. 

If you had previously turned on Borrowing History, your past titles are still there. To view your Borrowing History on the new website, just make sure Borrowing History is enabled in My Account.

You can sort your Borrowing History by returned date, title, author or format. These sorting options are available while your Borrowing History has up to 100 titles. For longer histories, sorting isn’t available, to help keep pages loading quickly.

Searching and downloading Borrowing History are no longer available.

No, Borrowing History is private and is not shareable with anyone.

Please contact Answerline or a branch for assistance.

Log in with your library card number. Your username will appear at the top right of the page. You can change your username in the settings section of My Account.

Select Forgot your Password/PIN on the My Account login page and enter your library card number. If you have an online account and an email address on file, you’ll receive instructions to reset your password/PIN. If you’re not registered or you don’t have an email address on file, contact Answerline or a branch for help.

Items that have been returned should not be appearing in My Account. If an item you’re sure you returned has not been cleared from your account, please contact staff at the branch where you returned it.

What other library customers can see depends on what you choose to share. By default, My Account features that are shareable are set to private, except for your Activity Feed, which is set to public by default. You can change these settings through the interface and/or in your privacy settings, depending on the feature. 

• Your username appears beside anything you choose to share publicly such as comments, ratings or public Lists. When another user clicks on your username, they can see your profile and any information in your activity feed that you have made public. 
• Your activity feed shows recent actions like items you’ve added to your Shelves, Lists you’ve created and comments or ratings you’ve posted.  
• Your Shelves help you keep track of what you want to read, listen to or watch (For Later), what you’ve finished (Completed) and what you’re enjoying now (In Progress).  You can keep your shelves private or make them visible to others by changing your privacy settings. 
• Your Lists can be shared in different ways. When you create a List, you choose who can see it – everyone, people in a specific location, anyone with the link, or just you. 

You’re always in control of what’s shared and can update your privacy settings any time in My Account.