Strategic Plans, Annual Reports & Statistics

Strategic Plan 2025-2029

Our Strategic Plan (2025-2029) is the result of incredible collaboration. Thousands of residents, along with community organizations and partners, came together to help us create a shared vision for the future.

We have developed four strategic priorities that will shape and guide our work over the next five years. They allow us to plan for the long-term, and be responsive in the moment to change.

This Plan is about creating opportunities and building a more inclusive Toronto where everyone can adapt, connect and thrive. As we move forward, we’re excited to work with our partners and communities to empower Torontonians in every neighbourhood. Watch how your ideas are helping shape the future of the library!

2025-2029 Strategic Plan cover
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Our plan at a glance

  1. social connection, civic engagement and democracy
    We will embed opportunities for social connection, civic dialogue and critical thinking in everything we do, so that residents have the skills to sustain a health democracy.
  2. shared community spaces
    We will accelerate the enhancements of our physical spaces to establish more welcoming, safe, inclusive and sustainable multi-use environments that build resilience and belonging in every neighbourhood.
  3. learning and growth
    We will expand learning opportunities for all ages to develop multiple literacies and personal and professional skills so that residents can thrive, build economic resilience, and adapt to new technologies, such as AI.
  4. awareness and availability
    We will increase awareness and availability of library services so that residents in every neighbourhood have equitable access to services that meet their changing needs.

Each of our strategic priorities includes a dedicated focus on staff—an intentional effort to ensure our team has the skills, resources and support they need to contribute to achieving our strategic priorities.

Strategic Plan Progress

The 2025 results reflect a library system that is increasingly responsive to the diverse needs of the communities it serves, while advancing key City of Toronto priorities. Strong progress was made in the first year of the plan, with early results showing positive trends and momentum toward achieving the strategic goals. Read more about the 2025 results in the Library Board report.

How we got here

Building the Strategic Plan was a collective effort over a year-long process. We’ve engaged nearly 6,000 library staff, Torontonians, community partners and other stakeholders about what we can do to support them and their communities now and into the future.

Find out more about the key steps and decisions in our process in the reports below.

Environmental scan and consultation

Past Strategic Plans

Annual Reports

Related links

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