Branch Closure Policy

Effective Date: June 24, 2024

Purpose

Toronto Public Library recognizes the importance of transparent communications regarding branch closures with the Board, community, Library staff, and local Councillors.

This Branch Closure Policy (the Policy) outlines the decision-making and communication framework for branch closures based on multiple conditions including duration, type of closure, and if applicable, vendor Awards of Contract.

Scope

This policy applies to:

  • Planned closures for branch renovations or new construction of branches
  • Planned closures for branch routine maintenance and/or State-of-Good-Repair work

This policy does not apply to:

  • Branch closures for operational constraints
  • Closures to administrative buildings (i.e. Ellesmere or Martin Ross)
  • Bookmobile service
  • Branch closures for inclement weather

Underlying Principles

The Branch Closure Policy is driven by the Library’s commitment to transparent communication with the Board, community, Library staff, and local Councillors. It aligns with the Library’s priority to provide welcoming public spaces and deliver exceptional customer experiences.

Policy Statement

For all closures for Planned Maintenance, State-of-Good-Repair Work, and/or Branch Renovations:

  1. If the Branch is expected to be closed for less than 6 weeks,  
    • 1.1. branch staff will make the necessary arrangements to inform the community and local Councillors.
    • 1.2. If, due to unforeseen circumstances after the Branch has closed, it is determined that the closure will exceed 6 weeks, the Board will be informed of the closure via email.
  2. If the Branch is expected to be closed greater than 6 weeks, but less than 3 months,  
    • 2.1. the Board will be informed of the closure via email, and
    • 2.2. branch staff will make the necessary arrangements to inform the community and local Councillors.
    • 2.3. If, due to unforeseen circumstances after the Branch has closed, it is determined that the closure duration will exceed three months, wherever feasible, the Board will be will informed via a Board report.
  3. If the Branch is expected to be closed greater than 3 months,  
    • 3.1. the Board approves of the closure and, if applicable, any alternative service plans via a Board Report. Closure information may be included in the Award of Contract for the vendor performing the work, and
    • 3.2. branch staff will make the necessary arrangements to inform the community and local Councillors.

Accountability

The Director, Enterprise Projects and Facilities Management is responsible for ensuring the policy is implemented.

Contact

Director, Enterprise Projects and Facilities Management

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